Temporary service procedures during the COVID-19 crisis-
NEW PROCEDURE FOR VACUUM PREPAIRS EFFECTIVE 3/31/20
At this time, we are still not allowing customers inside our store. We offer curb side service only. Our hours are limited so call before coming to make sure we are in.
If your vacuum is not working, please call before bringing it in. All vacuums and equipment presented for repair will be disinfected and quarantined before any work is performed. If your vacuum is still working, you may prefer to bring it back at a later date. If it requires in shop maintenance, we will take the following added precautions.
#1.) While outside of the building, the dust cup will be emptied or the bag disposed. The exterior of your machine will be thoroughly wetted with a hospital grade disinfectant and allowed to dry.
#2.) It will then be wrapped in plastic and quarantined for a period of 4 days before any work is performed. This is longer than the estimated time that the COVID-19 virus is believed to be viable on most plastic materials. This means that any service time will likely exceed 7 days minimum. There will be no rushed repairs at this time.
#3.) Work will be performed by a technician wearing proper PPE. All part disassembled will be cleaned with a solution using the same disinfectant product as step #1.
#4.) After work is complete, your vacuum will be rewrapped in new, unused plastic to prevent recontamination from any existing surface or airborne contaminates.
For this added effort, we will be charging a $10 disinfecting fee to offset the extra effort, materials and storage time that these steps require. Although we realize that some may feel this effort is not necessary, it is our opinion that this is the only way that we can confidently protect ourselves, our customers and the entire community. We appreciate your understanding.
At this time, we are still not allowing customers inside our store. We offer curb side service only. Our hours are limited so call before coming to make sure we are in.
If your vacuum is not working, please call before bringing it in. All vacuums and equipment presented for repair will be disinfected and quarantined before any work is performed. If your vacuum is still working, you may prefer to bring it back at a later date. If it requires in shop maintenance, we will take the following added precautions.
#1.) While outside of the building, the dust cup will be emptied or the bag disposed. The exterior of your machine will be thoroughly wetted with a hospital grade disinfectant and allowed to dry.
#2.) It will then be wrapped in plastic and quarantined for a period of 4 days before any work is performed. This is longer than the estimated time that the COVID-19 virus is believed to be viable on most plastic materials. This means that any service time will likely exceed 7 days minimum. There will be no rushed repairs at this time.
#3.) Work will be performed by a technician wearing proper PPE. All part disassembled will be cleaned with a solution using the same disinfectant product as step #1.
#4.) After work is complete, your vacuum will be rewrapped in new, unused plastic to prevent recontamination from any existing surface or airborne contaminates.
For this added effort, we will be charging a $10 disinfecting fee to offset the extra effort, materials and storage time that these steps require. Although we realize that some may feel this effort is not necessary, it is our opinion that this is the only way that we can confidently protect ourselves, our customers and the entire community. We appreciate your understanding.
We fix all vacuums! All repairs have a warranty
Don't throw it out!
Each year, over 20 million vacuum cleaners end up in landfills. Most would have been inexpensive to repair.
Each year, over 20 million vacuum cleaners end up in landfills. Most would have been inexpensive to repair.
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Burning smell? Spitting out dirt? No suction? Is it supposed to sound like that?! We can fix that! Sprague's has the largest and most experienced repair shop in the area. We are a factory authorized service center for nearly every major brand, and we've seen it all before. All repairs come with a part and labor warranty.
Parts for 98% of modelsWe stock many common brush rollers and repair parts for vacuums & carpet extractors. If we don't have it, we can get most in only 3 to 5 business days. Call us for your repair part needs.
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Sprague's Vacuums Plus is the only place to get the Sprague's Advantage. Free tune-ups for 5 years, free belt changes for life, free clog protection, supply discounts and more.
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Do I need a TUNE-UP?
Studies indicate that nearly 80% of vacuums in homes are operating significantly below capacity. Our experience shows that it's true. Virtually every unit brought in for preventative maintenance has performance issues including stretched belts, expired filters, partial clogs, loose screws, worn out brush rollers, leaking seals and many other problems. When you consider the high cost of carpeting, the health benefits of a dust free home, and the cost of a quality vacuum cleaner, it's easy to see that routine maintenance is a great value and a smart choice. Tune-ups start at less than $40 for most major brands. (For a full tune-up description, click here.) |